Our festival is a fully accessible event. Please read through this guide for info on all of our services including mobility assistance, alternative communication and visual accommodations.
Feel free to contact us at: REGGAEONTHEWAY@GMAIL.COM with any questions or concerns.
Entry
There will be an ADA entry lane, located right next to the main entrance. Patrons with disabilities and up to one companion may use this lane to safely enter the venue. Please visit Guest Services after entering the event to receive the ADA accommodations and services you need.
Mobility
The venue is navigable for patrons with mobility disabilities. The event is held at a venue that is made up of both grass and asphault. There are accessible routes connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas.
We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at Guest Services. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We do not provide wheelchair or scooter rentals.
Parking
There will be a VERY LIMITED limited number of ADA parking spots for patrons with disabilities onsite, and are available on a first come, first served basis. You are required to bring a valid, state-issued handicap placard, permit, or license plate. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
Service Animals
Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.
The following guidelines must be followed:
- All service animals must enter through the main gate boxoffice to be verified at Guest Services.
- Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification.
- Service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal's work or if the handler's disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.
- Service animals must be housebroken and should use the service animal relief area.
- Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the service animal.
- All service animals should have legally required vaccinations. The ADA Coordinator or Manager may ask for proof of vaccination during the verification process.
We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.
Viewing Areas
There are accessible viewing areas made available to ADA patrons. For more information on how to gain access to these areas, please visit us at Guest Services.
Accessible Viewing Area Policies:
- Seating is available on a first come, first served basis.
- Companions may be asked to stand in the back if the viewing area reaches capacity.
- Guests may not save spots.
- Blocking the view of the guests sitting behind you is not permitted.
- Standing is permitted only in the very back row.
- Patrons and companions may not smoke in these areas.
Additional Services
- First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations.
- Special Dietary Needs: The event will have food vendors that provide vegetarian, vegan and gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at REGGAEONTHEWAY@GMAL.COM for further assistance.
- Pregnancy & Nursing: If you require assistance with anything related to pregnancy, nursing, or breast milk pumping, please reach out to the information team at reggaeontheway@gmail.com
- Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance.
- Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed, please reach out to us at at least 30 days prior to the event.
